Shipping policy

Shipping Policy

Last updated: 22.07.2026]

Thank you for shopping at The Heartee store! We want to make sure your handmade crochet plushies arrive safely and on time. Please read our shipping policy below for details on processing, delivery, and costs.

Order Processing Time

Because each plushie is handmade with love, please allow 3-5 business days for your order to be made and prepared for shipment. Custom or made-to-order items may require additional processing time of 4–10 business days, which will be noted on the product page.

Orders are processed Monday–Friday, excluding weekends and holidays. Orders placed after [7:00 PM] on business days will begin processing the next business day.

Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–5 business days	£4.50
Expedited Shipping	2–3 business days	£9.00
Free Shipping	4–10 business days	Free on orders over £50

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to weather, holidays, or carrier issues beyond our control.

Domestic Shipping

We currently ship to all 50 U.S. states via [Carrier Name, e.g., USPS/UPS]. Once your order ships, you'll receive a confirmation email with a tracking number.

International Shipping

We do not currently ship internationally.

Order Tracking

Once your plushie ships, you will receive a shipping confirmation email with a tracking number so you can follow your package's journey home.

Lost, Stolen, or Damaged Packages

[Your Store Name] is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. If your tracking shows delivered but you haven't received your package, please contact your local carrier first.

If your plushie arrives damaged, please contact us at info@miaheart.org within 2 days of delivery with photos of the damage, and we'll make it right with a replacement or refund.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@miaheart.org — we'll do our best to update it before your order ships.