Legal notice

Legal Notice

Last updated: 23.07.2026

This Legal Notice applies to all content, products, and services offered by The Heartee Store ("we," "us," "our") through our website located at www.miaheart.org (the "Site"). This notice is provided in accordance with the UK Electronic Commerce (EC Directive) Regulations 2002 and the Companies Act 2006.

1. Business Information

Trading Name: The Heartee Store
Legal Business Name: Hashestory Ltd
Business Type: Limited Company
Company Registration Number: 17109432
Registered Office Address: 10 Brennand Close, Lancaster, Lancashire, LA1 5JL
Contact Email: info@miaheart.org
Contact Phone: 07495212937

2. Intellectual Property

All content on this Site — including but not limited to product photos, descriptions, logos, designs, patterns, graphics, and text — is the property of The Heartee Store and is protected under the UK Copyright, Designs and Patents Act 1988, as well as applicable trademark law.

Our crochet plushie designs, patterns, and product photography may not be copied, reproduced, distributed, or used for commercial purposes without our prior written consent. Unauthorised use may result in legal action.

3. Product Disclaimer

All plushies sold on this Site are handmade, and slight variations in size, colour, and stitching are normal and expected — they're part of what makes each piece unique. Product photos are taken to represent items as accurately as possible, but minor differences may occur.

Toy Safety & Choking Hazard Warning: Our plushies contain small parts (e.g., safety eyes, small embellishments) and, unless otherwise stated, are not recommended for children under 3 years old, in line with UK Toy Safety Regulations 2011. Always supervise young children around plush toys. If a product is certified as meeting UK/EU toy safety standards (CE/UKCA marking), this will be stated on the product page.

4. Consumer Rights

As a UK consumer, you are protected under the Consumer Rights Act 2015, which entitles you to goods that are of satisfactory quality, fit for purpose, and as described. This Legal Notice does not affect your statutory rights.

If you are a consumer purchasing online, you may also have a 14-day right to cancel under the Consumer Contracts Regulations 2013, subject to any exceptions for made-to-order or personalised items (see our Returns Policy for full details).

5. Limitation of Liability

To the fullest extent permitted by law, [Your Store Name] is not liable for any indirect or consequential losses arising from the use or misuse of our products. Nothing in this notice excludes or limits our liability for death or personal injury caused by negligence, or for fraud, as these cannot be excluded under UK law.

Our total liability for any claim related to a purchase is limited to the amount paid for the product in question, except where such limitation is not permitted by law.

6. Accuracy of Information

We make every effort to ensure the accuracy of product descriptions, pricing, and availability on this Site. However, we do not warrant that all information is complete, current, or error-free. We reserve the right to correct any errors and update information at any time without prior notice.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the content, privacy practices, or terms of any third-party sites.

8. Governing Law & Jurisdiction

This Legal Notice and any disputes arising from your use of the Site shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to This Notice

We reserve the right to update or modify this Legal Notice at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes constitutes acceptance of the updated notice.